AL-MANSOORI , Sarah Ahmed; MOHAMMAD, Khalid Al-Haddad. CRM’S ROLE IN TRANSFORMING CUSTOMER SERVICES: INSIGHTS FROM JORDANIAN TELECOM FIRMS. Top American Journal of Marketing and Management, USA, v. 7, n. 1, p. 38–50, 2023. Disponível em: https://topjournals.org/index.php/TAJMM/article/view/115. Acesso em: 3 nov. 2025.